Hampton Inn & Suites Phoenix North/Happy Valley

Booking.com reservation process was horrible. They failed, but hotel staff made everything right. Gave us an upgrade because booking.com didn't have a clue what they were doing, and no reservation was actually made. My family spent 45 minutes in the car during the checkin, while I tried to sort things out. Eventually, all was good.

I liked that I could control the AC myself and even switch it off completely. The bed was very comfy! The staff (reception, housekeeping, breakfast) was exceptionally friendly :D

Breakfast was sufficient and had several options. The price was good. Distance from the Phoenix airport was ideal. A late check-in was helpful as we didn't get to the hotel until after midnight.

Excellent staff. Breakfast was good but not great. Loved the location. Stayed 6 nights and each was excellent. Not noisy and very comfortable rooms. Will definitely stay here again.

Lobby was nice. Breakfast was great. Front desk folks friendly. Cleaning lady was rude. Pool was not heated. Glass bottles littered pool area for 2 days. Towels from quest never picked up. Very pricey